Returns & Exchanges
RETURNS & EXCHANGES
Please choose your purchases carefully as we do not provide a refund if you have changed your mind.
As a goodwill gesture, we have a 14 day exchange policy where you can return your purchase for an exchange or credit against your customer account if you change your mind or purchased a different product.
Goods to be returned must be in their original packaging and in new/ unused condition.
If the goods purchased are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
Healthfarm will accept product returns and provide you with an exchange, customer credit, refund:
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The product is not of acceptable quality in accordance with the Consumer Guarantees Act
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The product is not fit for its intended purpose, or
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The product does not match the sample or our description.